Client case studies
« The best way to predict the future
is to create it »
Peter Drucker
« The best way to predict the future
is to create it »
Peter Drucker
In 2018, one of our clients, a large international insurance company, embarked on a 5-year transformation programme with a view to enhancing their competitive edge and quality of service in the assistance sector. The client experience team required support with:
The objectives were to ensure that the client ‘s voice remained at the heart of the transformation programme and that client difficulties were well addressed by projects, which were implemented across 39 countries. Enza established a methodology to structure exchanges between the Marketing Division and the transformation Programme: a description of targeted client pathways, best practice guidelines, project reviews and shared governance were all on offer.
Since 2015 Enza has been involved in a large-scale digital transformation programme for the engineering and maintenance division of a large, French industrial company (14,000 people in the division in question).
The following services have been delivered or are currently underway:
Regarding the last point, within an international context, we coordinated the roll-out of new professional processes and a new IT system while ensuring project communications, the design and operational supervision of implementation projects, training coordination, data transfers and post-launch support…
Since 2014, Enza has been involved in the Corporate University of a large, French banking group (which also has an international presence). This client approached us with a request for help to digitalise their range of training courses and asked us to design a new master plan. We then supported the client through the coordination of its project portfolio, the application of solutions (in Agile mode) and the improvement of working processes (Lean Six Sigma, DILO analyses).
Results:
Thanks to Enza’s expertise, a continuous project delivery rhythm was also established, avoiding a tunnel-vision scenario and the exhaustion of all 70 people making up the project team.
We apply methods which vary on the basis of our clients’ expectations in order to enable them to overcome difficulties: take for instance the method of leading Lego Serious Play working groups.
The principle is to bring together a group of people and have them complete Lego constructions. Over the course of the workshop, the consultant gives each participant the opportunity to speak, creates dialogue for group reflection and brings out new ideas. This is a recognised method. It is only effective when applied competently and thoroughly. The consultants using it at Enza are trained and certified.
The advantage of this method is performance. We delivered this method to the IT System division to of a confederation of leading universities whose deadlines and budgets were extremely tight. The results were surprising and led to the IT Department quickly reviewing its strategy.
In order to create synergies at group level and transform working methods, a large French bank decided to simultaneously launch a widescale property asset rationalisation plan and to promote new work approaches.
Enza collaborated with the Property division. Beforehand, we carried out financial projections on areas of rationalisation: property restitution, lease renegotiation, renovation work… which enabled the right decisions to be made and annual rationalisation plans to be prepared.
We could then delineate operational decisions by communicating with the teams in question, coordinating service providers, following all stages of macro-zoning on relocation as well as communicating and interacting with personnel representatives.
We then supported teams as they adjusted to a flex-office approach and managers and staff experienced the change in their day-to-day roles.
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